Custom Design
Consultation
The process begins with a 1 hour, in-person, consultation for which there is a non-refundable fee of $25.00 that must be paid before the consultation. During this initial meeting we will discuss the details of your event, your style, what you are hoping to portray through the invitations/stationery and your budget. I encourage you to share any pictures, ideas and color swatches that you may have collected. You will have the opportunity to view samples of my work and choose colors. We will brainstorm ideas and establish a style that best suits your needs. If you are unable to meet in person, we can communicate by phone or email. If you decide to use A Single Suggestion's services, the fee will not be credited towards your order.
Estimate and Deposit
After the consultation, I will develop a pricing estimate (including design and materials). You can expect to receive this in about 5 - 7 days after the consultation. If you decide to proceed, a contract and timeline will be created. The contract must be signed and returned with a non-refundable 40% deposit. Upon receipt of your contract and deposit you are booked for the design and execution of your order. Please note that I do not design anything before a deposit is received. If your order is needed within a 2 – 4 week turnaround it is considered rush and full payment will be due at the time of the order (project may incur a rush charge and depends on my production schedule).
Designs
Invitations for an Intimate Affair
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Please note: Invitations for "Intimate Affairs" exceed no more than 25.
If you choose to have A Single Suggestion create a custom design for your "Intimate Affair," a design fee will be assessed. Please note that no design fee will be assessed for pre-designed stationery. The process for creating "Intimate Affair" invitations generally begins 2 - 4 months in advance of when you need to receive the invitations. When you request timing for order completion, keep in mind that invitations are typically mailed out at least 8 weeks prior to the event. After receiving your deposit I will provide you with three (3) design concepts in PDF format. All proofs are done through email. The invitation design will come first so that an overall look is established. You will have the opportunity to provide feedback and make changes until you are satisfied. Depending on the date of your "Intimate Affair" date and project timeline, the process may slow at this point.
Other stationery items, relative to your "Intimate Affair," such as programs, place cards, table numbers, etc. will generally take place in the months and weeks leading up to your event after we have established your final invitation design. Please contact me in advance to ensure my availability and note that in order to begin the design process I ask that you provide the necessary wording information. I will be more than happy to provide you with wording resources to help get you started.
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Note Cards
If you choose to have A Single Suggestion create a custom design for note cards, a design fee will be assessed. Please note that no design fee will be assessed for pre-designed stationery. Note card designs generally begin 2 - 4 months (dependent upon the quantity needed) in advance of when you need to receive them. After receiving your deposit I will provide you with two (2) design concepts in a PDF format. All proofs are done through email. You will have the opportunity to provide feedback and make changes until you are satisfied. Depending on your event date and project timeline, the process may slow at this point.
Please contact me in advance to ensure my availability to design and produce your order.
Approval and Production
A final proof will be provided for your approval. It is your responsibility to review that every detail is correct, including spelling, grammar and punctuation. Layout, format and font. After your final approval is received materials are ordered and the project goes into production. At this time no further changes can be made and quantities cannot be decreased.
Order Completion
As the project is finished, I will contact you to schedule a delivery/pick-up time or make arrangements for shipping your order. I will send you a final invoice that includes tax and shipping at the completion of each project. Final payments are due prior to shipping or at the time of delivery/pick-up.
Terms & Conditions
Proofing
It is your responsibility to carefully review your proofs for any errors including spelling, grammar, punctuation, layout, format and font. Once you give your final approval any errors are corrected at your expense.
Quantities
There are no set quantities for the majority of styles that I offer. However, once you have approved your final proof, quantities ordered absolutely may not decrease. It may be possible to increase your order quantity. For a wedding or/any event where guests are invited, you should order a minimum of 10 extra for keepsakes or last minute RSVPs.
Inconsistencies
Due to the nature of handmade items, each item will have certain variations.
Timeline
A timeline and estimated completion date will be included in your contract. I strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. I will not be responsible for not meeting deadlines due to delayed client action or response.
Pricing
A Single Suggestion reserves the right to change prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs. Quotes are valid for 30 days.
Design Property
All designs and concepts are property of A Single Suggestion. All work may not be reproduced in any form without consent. A Single Suggestion retains all personal rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.
Payment & Rush Orders
Orders may be considered RUSH if they are needed within a 2 - 4 week turnaround. Rush orders are accepted depending on my availability and the requirements of the project. Rush orders will add a charge of $25.00 to your order total. Rush order payments are due in full at the time of ordering. A Single Suggestion accepts cash and credit cards. Credit cards are processed via Square.
Returns & Cancellations
If there is a need to cancel your order, please contact me right away. If I have not received your final approval and your project has not gone into production, your 40% deposit will not be refunded and you are responsible for all materials (paper, ribbon, etc.) purchased for your order. If your project has gone into the production process, you are responsible for the entire amount as stated in your contract. Per the nature of custom stationery, orders are non-refundable, without exception. Every effort is made to assure your satisfaction. If there is an error on my part, We will do our best to correct the problem.
Delivery
All shipping and postage will be assumed by the client. A Single Suggestion is not responsible for any damages incurred during shipping or mailing or invitations that are not delivered. USPS or UPS Ground are used for any orders shipped. Any shipping charges will be added to your final invoice. Hand-delivery may be possible within an area that is agreed upon by A Single Suggestion and the client. Charges may apply.
Post Office
Hand crafted stationery usually incurs additional postage because of the weight. A Single Suggestion is not responsible for invitations or stationery that is lost in the mail or destroyed through the mailing process.